Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for snowboards and skateboards?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that once a skateboard has been assembled or a snowboard has been mounted with bindings, it is no longer eligible for return.
Do you offer professional skate sharpening or board waxing?
Yes, our retail locations provide full-service tuning, including hot waxing, edge sharpening, and base repairs for snowboards, as well as custom skateboard assembly.
Can I pick up my online order in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your gear is ready for collection at your chosen location.
How do I know which snowboard size is right for me?
Size depends on your height, weight, and riding style. Check our size charts on each product page or contact our expert staff for a personalized recommendation based on your skill level.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.